Anita Edwards
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FAQs


Privacy Policy
Changing an Order
Custom Requests
Gift Certificates

Returns
Return Policy
How to Return

Refunds
Shipping and Handling
Expected Arrival
Backorders
Customary Costs

International Orders

Originality
Hand Production
Slight Variations
Designer Signature
Jewelry Care

Materials Used
Metals
Findings
Finish

Copyright

Calico Cat, Collie Lapel Pin, and Panda Pin showing moving pieces
Privacy Policy
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AnitaEwards.com takes every precaution to protect your information.

We guarantee that when you communicate with us, your personal information, including your name, shipping address(es), E-mail address, payment records, and banking and credit accounts will be kept private.

At present, in keeping with this policy, your order has to be printed and mailed to us. Automatic submission will not be available until we can provide SSL (Secure Socket Layer) and encryption technology to protect your information on the Internet.

For your convenience, you may also call us at 1-404-633-8546 during business hours to place your order.


Changing an Order
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To change or cancel an order, contact us at with your request. In order to avoid shipping charges, please do so within 24 hours, as in-stock items will be shipped in 2-3 days (see Return Policy).


Custom Requests
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We will be glad to talk with you about recreating your beloved pet or your favorite animal. Please understand that this is a creative process requiring thought and design time, so, depending on the request, a design fee may apply.

Please see our Custom Requests page for more information.


Gift Certificates
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To redeem a Gift Certificate, select a gift and enter the certificate number and amount on your Order Form. Any unused balance can be applied to another purchase. Or, if the purchase price is higher than the Gift Certificate amount, the balance may be covered by check or credit card.

Promotional discounts or coupons cannot be used to purchase Gift Certificates.

If you lose a Gift Certificate that has not yet been redeemed, we will gladly replace it.

Gift Certificates are non-refundable and may not be redeemed for cash.

If you have any additional questions about purchasing or redeeming an AnitaEdwards.com Gift Certificate, please contact us by phone at 1-404-633-8546, or e-mail at .



— Returns —

Return Policy
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Our jewelry is unconditionally guaranteed to brighten your day. But if you are dissatisfied for any reason, we will gladly accept returns within 30 days of purchase. You will receive a full refund, less shipping cost.


How to Return
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Simply return the item and we will issue a refund on your credit card or by check upon receipt of the returned item. Please let us know why you were dissatisfied so we can better serve you and others in the future.


Refunds
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See Return Policy.



— Shipping and Handling —

Expected Arrival
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If the item you ordered is in stock, it will be shipped to you within 2-3 days.


Backorders
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Out-of-stock items will be shipped within 2 weeks.


Customary Costs
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Shipping and handling will always be $5.00 regardless of the number of items ordered. Your jewelry will be shipped by USPS Second Day, Priority mail. We have found this to be the best method, and it allows for tracking.


International Orders
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Shipping charges for international orders will be based on actual costs.



— Originality —

Hand Production
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Our jewelry is produced totally by hand. After creating a new design, the artist transfers the design to metal by hand-cutting the intricate outline from sheets of the appropriate metal. The edges of the metal are then ground smooth. A brushed surface is accomplished by using various grades of fine sand paper, ending up with 0000 steel wool for the final finish. All work is done by hand and all is done by the artist.

Please see our How It's Made page for more information.


Slight Variations
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Since the entire process of making the jewelry is done by hand, the piece of jewelry you receive may vary slightly from what you see in the online gallery. If the ears are turned down in the gallery photo and your animal has prick ears, or one ear up and one down, please let us know and we can accommodate this.


Designer Signature
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Each piece of jewelry is signed by the artist with her trademark emblem – a stylized "A" followed by the © (copyright) symbol.


Jewelry Care
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The mixed metals I use are naturally prone to tarnish. To counteract this I have coated each piece with a lacquer designed especially to protect them from the atmosphere. However, this does not mean your piece will never tarnish. Keeping it in the plastic zip-lock bag you received it in will help, but oxygen from the air along with oils from your skin will eventually break down the protective coating.

There are various ways to clean the critter. I do not recommend cleaning dips. These tend to weaken the glue used to keep the nuts in place.

I recommend you first remove all of the lacquer coating, as it is the breaking down of this coating that allows it to tarnish in the first place. Use 4-aught (0000) steel wool and rub each layer vigorously in one direction until the lacquer coating and any tarnish have been removed. This is the most effective way to return the piece to its original finish.

After the coating has been removed, a commercial polish made for the proper metal works well, and a polish-impregnated cloth (available at many jewelry stores) is also effective.



— Materials Used —

Metals
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The metals used in all jewelry in the Anita Edwards Collection are sterling silver, brass and copper. At times, a patina will be added to one of these metals to create a certain effect, such as on the panda, to depict the dark areas of the arms, legs, eyes and ears.


Findings
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Two styles of necklaces are available for all pieces that can be worn as pendants – an 18" sterling silver flexible neck wire or a sterling silver chain in 20" or 24" lengths. Earring findings are either sterling silver or gold-filled hammered French ear wires.


Finish
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See Hand Production.


Copyright
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All designs and jewelry created by Anita Edwards which appear on this web site are copyrighted. This means that Anita Edwards, LLC owns all legal ownership rights and no other person or business entity may copy the work or create anything that bears a substantial similarity to the original, copyrighted work, subject to prosecution.

Unless indicated otherwise, the text, photos and graphic content of all web pages developed by Solutions in Toto are the property and copyright of the customer (Anita Edwards, LLC). However, all scripts, programs and applets used within these pages remain the property and copyright of Solutions in Toto.


Legs sway, ears flag, heads move, tails wag...